Certis has been the proud partner of the World-Class Changi Airport in providing manpower services, security systems, as well as technology to support the deployment and management of manpower at the airport.
We deploy more than 2,400 well-trained officers to perform services including access control, anti-touting and screening of passengers and baggage – all with an emphasis on service excellence and making every interaction with passengers a memorable experience.
Our winning formula involves synergising the best of our manpower with the latest technology, coupled with the adoption of Operation Excellence frameworks.
Security – Trusted award-winning aviation security provider
Speed – Expedient for overall airport smooth operations
Service – Winning formula of service excellence bar none
Our Winning Formula
Aviation Security Officers
Our Aviation Security Officers are specialised security personnel trained in operating sophisticated X-ray machines and pre-screening passengers.
Auxiliary Police Officers
Our Auxiliary Police Officers are well-equipped to perform their roles, being trained on the knowledge of the law, unarmed Police tactics and weapons handling skills. Officers are put through simulated scenarios and trained to react skillfully and decisively in life threatening situations.
Integrated Operations Centre
Our 24/7 Integrated Operations Centre enables superior situational awareness for optimal manpower deployment, monitoring and control. We are able to redeploy manpower to bottlenecks and ensure that the flights are able to take-off on time.
Quality & Learning Centre
Certis set up and operates a 24/7 Quality & Learning Centre to monitor the service delivery of all our officers and do immediate remedial action should any deviation from quality standards occur. Service courses are housed in the same centre to provide continuous training and upgrading for our officers.